Our Services
MyTelecom specialise in providing high-quality support and installation Telephony services to the business community. Our preferred client base is small size private equity organisations , however many other businesses also benefit from our support. As your trusted IT business partner, we can provide a whole range of support tailored to fit the needs of your business telephony. Whether you need advice with a specific issue or project, support through an office move, or migration to the cloud – we’ll help find the solution that’s right for your business.
Migrate to cloud:
Communication is key to any business and now more than ever businesses need a phone system that can be accessed via any device. Microsoft Teams is a virtual phone system meaning you no longer need to use traditional phone hardware to receive and make calls. MyTelecom have helped countless business migrate their existing phone system over to Microsoft Teams.
See how MyTelecom can help you:
Migrate PBX or legacy telephony to Teams:
Moving your phone infrastructure to Microsoft Teams doesn’t have to be a headache. MyTelecom can handle all aspects of the migration ensuring your business communication lines stay up and operational during the transition.
Call Queues:
Call Queues If you have a busy operation then call queues are a must-have for your business, we can set up queues for initial calls, department-based or even user-based. These calls can then be automatically routed to the relevant person using Microsoft Teams workflows.
Department Set Up:
The last thing your customers want is being bounced around your control room to get to the relevant person. Wizard IT can set up extensions and direct numbers to users or departments ensuring your customers speak to the right person straight away.
Porting Numbers:
When moving your phone system to Microsoft Teams it’s important that your business numbers stay the same. Wizard IT can manage all your existing numbers and port them to the relevant people within your organisation, as well as setting up new numbers if needed.
Auto Attendant:
It allows organizations to answer all calls and easily route them to the right queues with defined custom settings such as the ability to route calls by availability, time zone, or even language.
New Telephony setup:
We take a “business first” approach to using Microsoft Teams for collaboration – it’s not just deploying the technology, it’s making the technology work for your organization, setting the technology up securely, and training your employees to collaborate most effectively with it. By collaborating with our Microsoft Certified Professionals, we’ll work together to help you realize the value of Microsoft Teams faster. Our Microsoft Teams consulting services offer deployment & adoption accelerator frameworks along with careful planning and focus around the activities outlined below:
Roadmap & Planning:
We use a methodical approach to plan Microsoft Teams deployments that supports the near-, mid-, and long-term business needs of your organization.
Leading Deployments:
We bring professionals with experience leading Teams deployments – including both the technical expertise to quickly get your organization to a secure operational state and the business knowledge to help you reach your goals leveraging technology and increasing employee engagement.
Adoption & Change Management:
We encourage new ways of working together by providing you with a change management plan encompassing communications, training, support, and feedback mechanisms to maximize employee adoption of collaboration technology.
Governance:
We work with you to understand your business requirements and discuss Teams configuration options. Then we configure settings and develop governance processes accordingly – enabling your organization to manage Microsoft Teams in a way that aligns with internal business rules and enforces corporate policies.
Productivity:
We provide strategic and tactical advice along with hands-on help to increase teamwork and collaboration among your employees. Allowing you to realize a greater return on investment from building a Microsoft modern workplace using Teams and the entire suite of Office 365 tools.
Procurement:
In fast-growing organizations, it’s essential that every employee has the tools they need to get their job done.
MyTelecom can help with the procurement and management of your Microsoft Teams licenses as well as sourcing suitable hardware for your new digital cloud phone system.
Support:
MyTelecom specialise in providing high-quality support and phone system installation services to the business community. As your trusted IT business partner, we can provide a whole range of support tailored to fit the needs of your business. Whether you need advice with a specific issue or project, support phone system setup for your office, or migration from your legecy pbx to the the new telephony solution – we’ll help find the best solution that’s right for your business.
Contact us
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